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HOW TO ORDER

Step 1: Order

Check out the brand pages to view available items. Only beauty essentials with "Personal Shopper On Call" tag are available for ordering and shipping.

Visit bit.ly/RustansShopOnCall. Fill-up the form with all the necessary information and submit the form to place your order. After, please wait for our Personal Shopper to contact you.

*Forms submitted after 4:00 PM will be processed the following day.

Step 2: Payment

Deposit your payment to any of the following accounts:

  • Bank: Bank of the Philippines Islands
  • Account Name: Rustan Commercial Corporation
  • Account Number : 3721009369

  • Bank: Banco De Oro
  • Account Name: Rustan Commercial Corporation
  • Account Number : 002820064104

  • Bank: RIZAL COMMERCIAL BANKING CORPORATION
  • Account Name: Rustan Commercial Corporation
  • Account Number : 1000574739

Send proof of payment with your name and order number to personalshopper@rustans.com or send it directly through Viber to the following store numbers:

Rustan's Makati - 0917 843 8017 or 0917 843 8171

Rustan's Shangri-La - 0917 843 8137 or 0917 802 2494

Rustan's Alabang - 0917 122 7649 or 0917 815 2317

Rustan's Gateway - 0917 818 8640


*Please send proof of payment on or before 4:00 PM so we can verify and confirm your payment within the day. If you send your proof of payment after the cut-off time, we will verify and confirm your payment the following day.

Step 3: Curbside Pick-Up Or Delivery

Curbside Pick-Up

Once payment has been confirmed, you may drive by or have an authorized representative pass by at the designated curbside pick-up location of your selected Rustan’s Store between 1:00 PM - 5:00 PM only. Your pick-up time slot will be confirmed to you via SMS or Viber.

If you wish to book a third-party courier to pick-up your order, please send your courier booking details via Viber.

Pick-Up Locations:

  • Rustan's Makati - Rustan’s Main Entrance, Courtyard Drive, facing Glorietta 5
  • Rustan's Shangri-La - Rustan’s Main Entrance, Internal Road of Shangri-La Plaza
  • Rustan's Alabang - Rustan’s Main Entrance, facing Ayala Alabang Village
  • Rustan's Gateway - Rustan’s Gateway Tower (Rustan's Beauty Entrance) Gen. Aguinaldo Avenue, Araneta City, Cubao

Delivery

Shipping within Metro Manila is free for orders Php 2,000 and above. Flat rate delivery fee of Php 200 applies to orders below Php 2,000.

Orders will be delivered within 3-5 working days from your payment confirmation date.

Delivery in provincial areas may also be arranged for a fee.

Orders And Delivery

1. Who can avail of the Rustan’s Personal Shopper On Call Service?

All customers may use Rustan's Personal Shopper On Call. We are ready to serve you!

2. What are the items that can be ordered via Rustan’s Personal Shopper On Call Service?

Only beauty essentials with “Personal Shopper On Call” tag are available for ordering and shipping.

3. Is there a minimum purchase requirement?

There is no minimum purchase requirement.

4. How do I place my order?

Your Rustan’s Personal Shopper will be happy to assist you with your orders. Once you have viewed and selected your item/s, fill out and submit the Order Form before 4:00 PM. Forms submitted after 4:00 PM will be processed the following day. After, please wait for our Store Personnel to contact you via Viber/SMS to assign your Order Number. confirm your total order amount, and confirm your pick-up schedule should your choose curbside pick-up of your items.

5. What payment methods do you accept? Do you accept Cash on Delivery?

We currently accept bank transfers or deposits to Bank of the Philippine Islands (BPI), Banco de Oro (BDO), or Rizal Commercial Banking Corporation (RCBC). Payment via our online payment gateway which accepts VISA, Mastercard, JCB, American Express and GCash will be available soon.

For now, we do not accept Cash on Delivery.

Your Rustan’s Personal Shopper will give you more information upon confirming your order.

6. How can I receive the products I ordered?

You may choose curbside pick-up of your items at Rustan's Makati, Rustan's Shangri-La, Rustan's Alabang, or Rustan's Gateway. Pick-up schedule is between 1:00 PM - 5:00 PM from Monday to Friday only. Your pick-up time slot will be confirmed to you via SMS or Viber.

You may also choose to have your items delivered to you.

7. My delivery address is outside Metro Manila. Can I still place an order?

Yes, you can still place an order. Delivery in provincial areas may be arranged for a fee.

8. How soon will my items be available or ready?

For curbside pick-up, your order will be available in your chosen store within 2-3 working days from your payment confirmation date.

For delivery, please expect your items to be delivered within 3-5 working days after your payment confirmation date. However, due to the GCQ situation, please understand that delivery may take longer than the specified time.

9. May I arrange for my own courier?

Yes, you may. This falls under the curbside pick-up option. Kindly send a screenshot of your courier booking details through Viber so that we will know who to expect for your pick-up.

10. Can I return or exchange items?

We can only replace an item if it is damaged or defective when you receive it. Kindly email us at personalshopper@rustans.com within 15 days from receipt of item to be valid for return and exchange.

Beauty Addict Loyalty Program

1. My purchase/s through the Rustan’s Personal Shopper On Call reached Php 2,500. Can I register for the Beauty Addict membership?

Yes. Kindly reach out to your assigned Personal Shopper to guide you through the registration process.

2. Will my purchase/s made through Rustan’s Personal Shopper On Call earn Beauty Addict or FSP points?

Yes. In the Order Form, select Beauty Addict or FSP membership. Please note that you may only select one. Attach a screenshot of your Beauty Addict or FSP QR Code for immediate points crediting. If screenshot of QR code is unavailable, you may indicate your Beauty Addict Card no., wherein points will be credited once normal store operations resume.

3. Can I avail my birth month discount in this program?

Yes. Kindly reach out to your assigned Personal Shopper on how to avail of the promotion and make sure to indicate your birth date in the Order Form.

We’re also extending the birthday promo availment of March, April, and May celebrants until July 31, 2020. Learn more about all the exciting birthday promos and discounts that await you: https://rustans-thebeautysource.com/en/birthday-promo.html

4. Is "Hello Sunshine" promotion ongoing?

The “Hello Sunshine” promo is ongoing and can be availed in accordance with the existing mechanics. Get one (1) SORA Beach Towel for a minimum single-receipt purchase of Php 20,000 at Rustan’s The Beauty Source. Promo runs until July 31, 2020.

Learn more by visiting http://bit.ly/RustansBeautyAddictSORA.

5. Is "A Tropical Sanctuary" promotion ongoing?

Due to government-imposed travel restrictions, “A Tropical Sanctuary” raffle promotion is put on hold until further notice.

L’OCCITANE VIP PROGRAM

1. Will my purchases under the Personal Shopper On Call be credited to my L’Occitane VIP Account?

Yes, your purchases in the Personal Shopper On Call can be credited to your L’Occitane VIP Account. In the Order Form, make sure to choose L’Occitane VIP Program and indicate your L’Occitane VIP Card No. in the space provided.

2. How can I register to the L’Occitane VIP program using my purchases in the Personal Shopper On Call?

Kindly visit this page to know more about the program or reach out to your assigned Personal Shopper.