Orders And Delivery

1. Who can avail of the Rustan’s Personal Shopper On Call Service?

All customers may use Rustan's Personal Shopper On Call. We are ready to serve you!

2. What are the items that can be ordered via Rustan’s Personal Shopper On Call Service?

Any item available in our physical stores can be ordered via Rustan's Personal Shopper On Call. Please inquire product availability via our universal hotline 0917-111-1952.

3. Is there a minimum purchase requirement?

There is no minimum purchase requirement.

4. How do I place my order?

Once you have contacted our universal hotline, a Rustan's Personal Shopper will be assigned to you. He/she will contact you via Viber/SMS to assist you with your orders, assign your order number, confirm your total order amount, and confirm your pick-up schedule should you choose curbside pick-up of your items.

5. What payment methods do you accept? Do you accept Cash on Delivery?

We currently accept bank transfers/deposits to Bank of the Philippine Islands (BPI), Banco de Oro (BDO), or Rizal Commercial Banking Corporation (RCBC). You may also transfer via our online payment gateway which accepts VISA, Mastercard, Online Banking, GCash, Dragonpay, Bancnet, GrabPay, or Over-the-Counter Payments.

For now, we do not accept Cash on Delivery.

Your Rustan’s Personal Shopper will give you more information upon confirming your order.

6. How can I receive the products I ordered?

You may choose curbside pick-up of your items at Rustan's Makati, Rustan's Shangri-La, Rustan's Alabang, Rustan's Gateway, or Rustan's Cebu. Pick-up schedule is between 1:00 PM - 5:00 PM from Monday to Friday only. Your pick-up time slot will be confirmed to you via SMS or Viber.

You may also choose to have your items delivered to you.

7. My delivery address is outside Metro Manila. Can I still place an order?

Yes, you can still place an order. Flat rate delivery fee of Php 300 applies for provincial areas.

8. How soon will my items be available or ready?

For curbside pick-up, your order will be available in your chosen store within 2-3 working days from your payment confirmation date.

For delivery, please expect your items to be delivered within 3-5 working days after your payment confirmation date. However, due to the GCQ situation, please understand that delivery may take longer than the specified time.

9. May I arrange for my own courier?

Yes, you may. This falls under the curbside pick-up option. Kindly send a screenshot of your courier booking details through Viber so that we will know who to expect for your pick-up.

10. Can I return or exchange items?

We can only replace an item if it is damaged or defective when you receive it. Kindly email us at personalshopper@rustans.com within 15 days from receipt of item to be valid for return and exchange.